CRM Services
Your business revolves around your customers. Your employees and channel partners are the gears of your customer-oriented initiatives. And our Customer Relationship Management (CRM) software selection, implementation, integration, and customization and support services are designed to support your CRM efforts in all CRM segments: operational, collaborative, and analytical.
Our CRM practice builds on years of technology and industry experience. TechMagica’s domain expertise in Customer Relationship Management ranges from business leads management or customer interfacing planning or sales force automation to end-to-end relationship management – from marketing to delivery of service or product.
To achieve CRM, the collaborative processes and technologies that support customer interactions must be implemented throughout all channels — e.g., field sales, inside sales, telemarketing, retail sales, resellers and selling partners, customer service and support, field service, direct mail, E-mail, fax, and Internet. Our CRM consultants have both the vertical-industry experience and functional depth in all the CRM areas.
Our CRM services are:
- Product Selection: TechMagica can assist you with understanding the breadth of functionality offered by the various available packages and recommend the best fit keeping the business needs and cost considerations in mind. TechMagica can build Proof of Concepts (POC) during this process that demonstrates the capabilities of the software being evaluated.
- Implementation: TechMagica’s CRM implementation service helps you select the right CRM product for your organizations need and then implementing it. TechMagica puts its years of experience to work for you in selecting right package for you and also develops custom modules or integrate your CRM system with third party
- Upgrade: TechMagica upgrade services revolve around migration, enhancement and extending the existing functionality using the new release features of the product. TechMagica also assists in fine tuning and improving the current version of the CRM implemented in your enterprise.
- Training and knowledge transfer: TechMagica experts work closely with you to identify a set of your employees who work along with us as a part of the implementation team. The sharing of knowledge and best practices within this team ensures that, as the implementation reaches its final stages, you have a team of technology experts created within your organization who can seamlessly take over the ongoing maintenance and support.
- Value Maximization Services
- System Knowledge Management Services acquires, aggregates, accredits, and accumulates information in a role-based, time sensitive manner to enhance the maintenance of the system
- Performance Tuning Services analyzes trends, identifies performance problems, compares alternatives, designs solutions, and deploys system testing using Six Sigma techniques to quantitatively justify the solution approach
- Business Process Streamlining Services compares the business process execution with alternatives available in the system to identify possible improvements and enhancements